FAQ

Frequently Asked Questions

💬 About Our Jewellery

What is a memorial urn necklace?
Our memorial urn necklaces are designed to hold a small amount of ashes, hair, or other meaningful keepsakes. They allow you to carry a part of your loved one with you, always.

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Can I fill the necklace myself?
Yes — all of our necklaces are designed to be filled at home.
You never need to send ashes away, so they always remain safely with you.

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What can be placed inside the necklace?
You can place:

•⁠  ⁠Ashes
•⁠  ⁠Hair or fur
•⁠  ⁠Dried flowers
•⁠  ⁠Sand or soil from a meaningful place

Only a very small amount is needed.

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How do I fill the necklace?
Each order includes a filling kit with:

•⁠  ⁠A small funnel
•⁠  ⁠A metal tool to help guide the contents

We also include simple instructions to guide you through the process.

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Do I need glue to seal it?
Our necklaces screw closed securely.
For extra peace of mind, you can add a small amount of adhesive, but this is completely optional.

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✨ Quality & Materials

What are the necklaces made from?
Our jewellery is made from high-quality stainless steel and 18K Gold Plated Stainless Steel, designed to be:

•⁠  ⁠Durable
•⁠  ⁠Tarnish-resistant
•⁠  ⁠Suitable for everyday wear

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Will the jewellery tarnish or fade?
Stainless steel is highly resistant to tarnishing and fading.
With proper care, your piece will keep its appearance for years to come.

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Can I wear it every day?
Yes, our necklaces are designed for daily wear.
However, we recommend removing before swimming, showering, or applying perfumes to maintain its finish.

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✍️ Personalisation

Can I add engraving?
Yes, many of our pieces can be personalised with names, dates, or short messages to make them even more meaningful.

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Will the engraving look exactly like my photo?
If you choose a photo-based engraving, we carefully recreate the design.
There may be slight variations, but we always aim to capture the essence as closely as possible.

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📦 Orders & Delivery

How long does it take to make my order?
Each piece is made to order.
Processing time is typically 1–3 working days before dispatch.

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How long does delivery take?

•⁠  ⁠UK: 1–3 working days after dispatch
•⁠  ⁠International: 5–10 working days (depending on location)

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Is packaging included?
Yes — every order comes in a gift box, making it suitable for gifting or safekeeping.

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🔁 Returns & Support

Can I return my order?
Due to the personalised nature of our jewellery, we do not accept returns unless the item is faulty or damaged.

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What if there’s an issue with my order?
Please contact us and we’ll resolve it as quickly as possible. Your experience matters to us.

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💛 Support & Meaning

Is this suitable as a gift?
Yes — our jewellery is often chosen as a thoughtful gift for someone going through loss, offering comfort and closeness.

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What makes Never Apart different?
We believe your loved one should never have to leave your side.
That’s why all of our pieces are designed to be filled at home — safely, privately, and with care.

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Still have questions?
We’re always here to help, please reach out and we’ll guide you with care 🤍

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